Knowledge as Currency

Our global economy has evolved dramatically over the last two generations. A quick google search of things that were around in the 80’s that are extinct now, produces a whole slew of technological advances (and no, I’m not just talking about neon pants, boom boxes and mullets). Things like recording machines, cassette tapes, records, iPods,…

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#ThursdayThoughts: Stop the Brainstorming Brain Drain

There are two types of entrepreneurs: Those who sit around brainstorming who their customers are while sipping frothy macchiatos Those who spend time actually finding out who their customers are by doing the real work Why is this actually important? Finding out where (i.e. what medium) and what (i.e. content/product that performs better) and why (i.e. qualities that attract…

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Turn a Support Center into a Profit Center

When is the last time you can think of where you were thoroughly impressed by your experience as a customer? Disney almost immediately comes to mind – after all, they are all about creating a “magical” experience. The sheer creativity at Disney blows me away. From a replicated Employees at Disney are instructed to always…

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6 Productivity Hacks to a Happier Life

I have been thinking about the topic of productivity a lot lately. The more productive you are not only at work, but in your personal life through daily habits, the happier and more successful you can be (more on habit-creating in another post). With that, I bet you’ve never heard of these top productivity tools….

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