Turn a Support Center into a Profit Center

When is the last time you can think of where you were thoroughly impressed by your experience as a customer? Disney almost immediately comes to mind – after all, they are all about creating a “magical” experience. The sheer creativity at Disney blows me away. From a replicated Employees at Disney are instructed to always…

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Making Deep Work a Priority in a Distracted World

 Sub-Optimal Work Spending 6 hours wandering in Ikea while perhaps fun, is not the best use of time. In Cal Newport’s Deep Work,  not all work hours are created equal – deep work is that which is spent optimally working in concentrated efforts without interrupted. Cal suggests that deep work spent on cognitively demanding tasks is best…

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6 Productivity Hacks to a Happier Life

I have been thinking about the topic of productivity a lot lately. The more productive you are not only at work, but in your personal life through daily habits, the happier and more successful you can be (more on habit-creating in another post). With that, I bet you’ve never heard of these top productivity tools….

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2017 Goals, Lessons Learned & Creating Habits that Stick

I never enjoy making new year’s resolutions. I’ve struggled with the fear of not having achieved that “thing” that I put on my bucket list or my resolutions for the year. Even though this fear is completely arbitrary, that perfectionist in me is reluctant to place on paper something for which I’m not sure will…

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